SafeStreets & ADT FAQ

Frequently Asked Questions

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Each system is different. This means that the non-emergency signal may mean something different depending on the system. Refer to your security system user’s manual to assist you. If you’re unsure which system you have, log into MyADT.com and look at the System Information section on your Overview page.

SafeStreets is in the business of taking care of their clients and providing all the equipment to monitor their home that is needed. Give us a call and explain your specific needs and one of our call technicians will be glad to help you protect your home.

Find the right package at the right price to get started with ADT-monitored home security systems today. Starting at $7/ week* ($27.99/ month*), ADT monitoring costs cover 24/7 professional monitoring and intrusion detection for any package.

ADT offers 24/7 monitoring, a 6-month ADT money-back guarantee* (certain restrictions apply), and the peace of mind that your most precious assets are safe.

Home protection and family safety are the primary purposes of a home security system. While this includes detecting burglary, a security system also detects a number of other threats, including smoke, fire, carbon monoxide poisoning, and water damage.

ADT Touchscreen Control Panel
ADT Command Panel On Wall Control Home Automation

Home Automation

Everyone needs a little help managing life at home. Now ADT Control App can help! To ensure that your home is at the perfect temperature when you come and go, ADT Control allows you to remotely turn your thermostat up and down. On top of that, you can take control of your electricity by remotely automating, scheduling, dimming, or turning lights on and off- indoors and outdoors!

The ADT Command interactive touchscreen panel allows you to manage your security and lifestyle from any room in your home. You’ll be able to save energy and money by adjusting thermostats and lighting, accessing live video, locking and unlocking doors, and much more.

Remote Access

ADT Control App gives you the ability to remotely monitor your home through the ADT Control web and mobile app® from any internet-connected device. Life is better when you’re in control. You can now remotely:
  • Arm and disarm your security system
  • Lock and unlock your doors
  • Monitor water and flood sensors
  • Receive customized security alerts via text message or email
ADT home security systems & alarm security for homes
ADT home security systems & alarm security for homes

ADT Control App

You speak, your home listens. The new voice-controlled Smart Home app lets customers use voice-activated commands to interact with their ADT Control App. Spoken commands control lights, thermostat, door locks, and the security system. How it works is bio-metric voice recognition authenticates the user after the customer sets up a unique phrase. This phrase becomes the customer’s secure password. Speaking a command can initiate a single service or a mode that triggers multiple tasks. It’s simple to use, especially when your hands are full or when using a touch pad isn’t practical.

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* S99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. Smoke Detectors not available in all states. Services not available in all states. * ADT ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle. requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer. cell phone or PDA with Internet and email access. These ADT ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT ADT Pulse Interactive Solutions Services/Equipment. All ADT ADT Pulse Interactive Solutions Services are not available with the various levels of ADT ADT Pulse Interactive Solutions Services. All ADT ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT ADT Pulse Interactive Solutions Services features you desire. AL 15-993, AR E20110029. CT ELC0185208-L5. DC 602511000104. DE 11-201. FL EG13000404. GA LVA205866, IA AC-0129. IL 127001452. MD 107-1680. MI 3601206276, MN TS02343. MS 15013023. NC 624-CSA, NJ 34BF00018800, NY 12000302109. PA PA 024334, SC BAC 13455. TN 0000-1611. VA 11-6617